Refund & Re-Treatment

Refund Policy

The treatment fees once paid will not be refunded back under normal circumstances.

However partial or complete refund, at the sole discretion of Absolute Dental Care management can be granted under following situations:-

1. Excess amount is paid in Absolute Dental Care clinic account by mistake by the patient
2. Medical conditions where patient is not fit for carrying out dental treatments
3. Inappropriate treatment outcome but only after thorough review by Absolute Dental Care quality control team and at the sole discretion of Absolute Dental Care management. 

Refund Conditions

1. Refund request should have been initiated within 6 months after treatment
2. Consultation fees, x-rays fees & membership plans are not eligible for refund
3. Dental lab charges for prosthesis, aligners, crowns, dentures etc. are not eligible for refund and will be deducted during the refund process

Refund Process

1. Patient need to submit written application along with the proofs of documents e.g. treatment receipt, X-rays, prescription etc
2. Patient is also needed to return Absolute Dental Care delivered dentures, crowns & bridges, prosthesis, implants, aligners etc if asked for, to the treating clinic for which refund is asked, failing to which claim can be rejected
3. Absolute Dental Care Quality Team will initiate the refund review request based on all facts & patient-provided records pertaining to the underlying condition and reserves full and complete right to approve / decline the refund
4. The refund process will be completed within 30 days of initiation of the refund review request.

Refund Options

The patient can choose following options for the refund amount once it is sanctioned

1. Moneyback – The money is credited back to patient’s given account
2. Absolute Dental Care Smilies Program
   1. The refund amount will be credited to patient’s Absolute Dental Care account in the form of Smilies
   2. The smilies can be used for any treatment within one year for the patient or anyone else after patient’s written request of transfer
   3. Smilies benefit – there’ll be automatic waiver of consultation fees, X-ray required and treatment planning fees

Refund Non- Eligibility:

1. Ongoing Treatments / incomplete Treatments
2. Treatment outcome getting affected because of repeated no-show / missed appointments by the patient
3. Patient not following the given instructions properly during & after the treatment e.g. not wearing aligners, retention plates as per instructions etc
4. Any treatment done by the patient at any other clinic outside Absolute Dental Care
5. In case of aligners treatment, If impressions or scan has been done and the aligners have been ordered
6. If the fitting of crown/s, dentures or aligners changes because of treatment delay from patient’s side and new measurements are required
7. If the treatment is carried out under ‘zero interest/Interest-free’ finance schemes

Warranty Cards On Crowns:

1. Any such warranty on Crowns/ bridges are given by dental laboratories and are limited to free replacement of prosthesis (crown, bridge) during warranty if there’s any manufacturing defect in the prosthesis. Crown will have to be returned to avail warranty.
2. If the crown or prosthesis is lost by the patient, the dental laboratory charges will have to be borne by the patient
3. This should be clearly noted that the warranty is for the crown/bridge only. Any damage/fracture or pain to patient’s natural tooth on which crown/bridge is done, refunds towards the crown/bridge cannot be claimed.
4. The warranty does not cover tooth fracture, tooth disease or toothache

Compulsory Deductions for dental treatments where product/prosthesis is already ordered or consultant is called for:

1	Cancellation of Aligners work	Rs.10,000/-
2	Cancellation of Implant / Orthodontic Treatment	Rs.10,000/-
3	For any other Treatment	Rs.10,000/-

Re-treatment policy

One of the hallmarks of Absolute Dental Care is the team of experienced and highly qualified dentists at every centre. However, if the outcome of any dental procedure carried out at Absolute Dental Care is not up to our standards for any reason, difficult case, guarded prognosis or any limitations, the re-treatment can be carried out, as and when required (within 6 months after the treatment only).

The re-treatment will be carried out in following cases:-

• In case the tooth filling comes out
• In case the crown or bridge comes out (patient will have to bring back the prosthesis)
  In case of pain in teeth treated at Absolute Dental Care
• In case of implant failure

The patient doesn’t qualify for re-treatment if,

• Patient didn’t follow the appointment schedule and that has resulted into undesirable treatment outcome
• Patient didn’t follow post-treatment instructions strictly
• Patient didn’t follow post-treatment oral hygiene protocol given at Absolute Dental Care
• Patient went to any dental clinic other than Absolute Dental Care for the same tooth
• Patient has uncontrolled systemic conditions (e.g. diabetes) etc
• Patient has any tobacco-related habits

Patient Relocates to Other City/Country

• Treatment will be continued, or the Re-Treatment will be undertaken at any Absolute Dental Care Clinic across the country after consultation by Absolute Dental Care Doctor, subject to approval by the Management on a case to case basis.
• For Ortho & Implant Patients – If Absolute Dental Care Clinic has ‘No In-house specialist’ of that specialty, in that city, patient will have to bear the visitation charges for external specialist. Further, if there is ‘No Absolute Dental Care Clinic’ in the city, where the patient relocates, no refunds will be admissible, and treatment will only be given in the nearest Absolute Dental Care Clinics.

MANAGEMENT RIGHTS

In case of any defamation attempt about Absolute Dental Care or our doctors by the patient, management reserves the right to reject the claim for refund or retreatment. Disputes if any are subject to exclusive Jurisdiction of Pune courts, where the company has its registered office.